Are you ready to embark on an exciting journey into the world of virtual assistants? Do you want to be part of crafting exceptional conversational AI self-service experiences? We have a great opportunity for you to join our team as a Content Manager where your contributions will be crucial in our quest for success!

You’ll become part of a team of talented Content Managers, Engineers, Business Analysts, Testers and UX designers. We are on a thrilling adventure, continuously evolving our communication solutions to cater to the needs of our customers. Our primary focus? To create the ultimate customer experience when interacting with our virtual assistant. Our goal is clear: we want to make sure our chatbot is reliable and helpful when answering questions or solving problems. We also want to quickly connect customers with real people when needed.

In Swedbank you have the opportunity to:

• Explore human centric design thinking to create successful conversational experiences for our customers
• Unleash your creativity and discover innovative ways to engage our customers. Designing conversation flows and ensuring content’s accuracy, relevance, and alignment with Swedbank’s distinct tone and style
• Train language models and implement dialogues
• Harness the power of data to understand user behavior patterns
• Working closely with a cross-functional international team dedicated to building and maintaining top-notch multi-language virtual assistant solutions
• Collaborate with colleagues and stakeholders across Sweden, Estonia, Latvia and Lithuania

What is needed in this role:

• Very good writing and communications skills in both English and Latvia
• A passion for making our customers happy and willingness to innovate customer experience
• Being self-directed and proactive
• Motivation to learn new skills and tools
• It may be useful if you can understand Russian on a reading level as well
• The ideal candidate has an experience in roles related to customer experience, content creation, marketing, communication, social media, advertising, or editing 
  

What we offer when you join us:

• An open, simple and caring culture
• Opportunity to create the best experience for our customers
• An international, sustainable and inclusive work environment
• Development opportunities and advancement in your career
• Flexible working options
• Access to Group performance program, company pension plan, optional health insurance, and other benefits

"Join our team and...

be a part of an international team of professionals working collaboratively on challenging projects, maximizing customer value, and enhancing Swedbank’s competitive advantage. We offer you a chance to make a real impact and to be part of our journey in building a digital self-service channel that is a corner stone of Swedbank’s customer strategy. 

As your manager my main goal is to support your success. I believe in collaboration. Positive energy and a solution-oriented atmosphere are key components for a good working climate. Let's have fun at work together!" Jeanette Höglund, your future leader

We look forward to your application at 02.10.2023. the latest.

The salary offered for this position ranges from 1300-1800 EUR gross i.e. before taxes. Read more here.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.