Do you have a passion for working in a highly change driven environment We are seeking an experienced Solution Architect with a strong background in Genesys Cloud Contact Center solutions. In this role, you will be responsible for designing, implementing, and optimizing end-to-end contact center solutions that enhance customer experience, drive efficiency, and align with our business strategy.

In Swedbank you have the opportunity to:

• Develop, test, analyze and manage systems/applications for Swedbank's Contact Center platform.
• Work together with other developers and agile teams to make sure we deliver the best solution for our customer center.
• Opportunity to shape innovative customer experience solutions.
• To work in a collaborative, forward-thinking, and supportive work environment.
• Professional growth.

What is needed in this role:

• Lead solution design and architecture for Contact Center platforms with a focus on Genesys Cloud.
• Ensure architecture governance adherence within cctel area.
• Collaborate with stakeholders, business analysts, and technical teams to translate business requirements into scalable technical solutions.
• Provide thought leadership and best practices in cloud-based contact center architectures, integrations, and security.
• Define architectural standards, guidelines, and reference models for Contact Center solutions.
• Experience in customer journey design and optimization.
• Familiarity with DevOps practices and CI/CD pipelines.

With us, you can experience:

• Personal and professional growth through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.
• Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.

"Join our team and...

...become part of an international team of professional colleagues, who work together to deliver challenging projects, maximize customer satisfaction and contribute to Swedbank's position in society." Elin Glans, your future manager

We look forward to receiving your application by 26.09.2025. 

Location: Stockholm, Sundbyberg

Recruiting manager: Elin Glans +46722496974

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

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