IT Process Manager

  • Stockholm
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Do you have a passion for helping others succeed? Are you a collaborator and creative in influencing others? If yes, then it is time to apply!

With us you have the opportunity to:

  • Be a key player in improving and supporting the agile way of working with IT Service Delivery and IT Processes
  • Contribute to digitalization and automation of our IT Processes needed for the future
  • Be a part of an agile team dedicated to designing, improving and supporting a group of processes
  • Support the line organization in their daily challenges in delivering IT solutions. 
  • Collaborate with teams across all Swedbank BIO areas
  • Be a trainer and coach
  • Continuously develop your competences.   

What is needed in this role: 

  • Ability to lead yourself and a passion to influence others to succeed
  • Excellent cooperation skills and a solution-oriented mindset
  • Internal drive and personal efficiency.
  • Experience in working with IT Service Delivery and ITSM tools 
  • Experience in working with CI/CD, DevOps, IT Service Management (ITIL), IT Governance (COBIT) or any other frameworks/methods is an advantage
  • Have a relevant academic education or relevant work experience
  • You are fluent in English, both written and spoken  

"Join our team and ...

be a part of the Process Office team of ITSM experts guiding Swedbank in delivery of high-quality IT Services.  As a team we work with shared goals, supporting and building on each other’s ideas. We are honest and caring in communication and giving feedback. My main role as a manager is to enable the individuals as well as the team, creating the conditions where everyone can work to their full potential. I make sure you have needed prerequisites and support in opening doors to management or stakeholders. I welcome ideas, learning and new approaches to improvements." - Sahra Lindgren, your future leader.

We look forward to receiving your application by 25.01.2021. 


Recruiting manager: Sahra Lindgren +46 70 2279441

SACO: Camilla Ivarsson +46 8-58594437

Finansförbundet: Åke Skoglund +468 5859 028

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 2500-3700 EUR gross i.e. before taxes. Read more here.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 3000-4500 EUR gross i.e. before taxes. Read more here.

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.


Riga, Tallinn, Vilnius and Stockholm

Or, know someone who would be a perfect fit? Let them know!

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Workplace and culture

We are about 15 000 colleagues working mainly in Sweden, Estonia, Latvia and Lithuania.

Working together is important to us. We achieve the best results when we learn from each other and use our values Open, Simple, Caring to guide us every day.

We believe in diversity and inclusion and show this by treating customers and colleagues in the same respectful way.

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