Are you passionate about understanding what customers really think and helping turn their feedback into meaningful improvements?

In Swedbank you have the opportunity to:

• Support project managers in daily work with customer feedback related projects and activities across the Baltic countries.

• Support customer feedback collection, including survey distribution, data extraction, and follow-up activities, while learning how surveys are maintained, tested, improved, and transformed into actionable insights.

• Contribute to improving team collaboration by helping organize SharePoint content and supporting the development of efficient digital workspaces, such as MS Planner, Teams, and shared collaboration tools.

• Prepare regular reports, summaries, meeting notes, and action follow-ups.

• Perform basic qualitative and quantitative analysis of customer feedback and help monitor data quality.

• Work full-time on a fixed-term contract for 1 year.

What is needed in this role:

• Bachelor’s degree or ongoing studies close to graduation in business, social sciences, economics, or a similar field.

• Demonstrated experience in customer support, administration, analytics, project management or project support with a structured way of working.

• Understanding of customer experience, surveys, reporting, or data analysis; previous exposure to customer feedback processes is an advantage.

• Experience working with MS Office applications, documentation, templates, and follow-up activities. At least intermediate level Excel skills (pivots, formulas, graphs).

• Good oral and written communication skills in English, attention to detail, accuracy, and willingness to learn and grow in an international team.

With us, you can experience:

• Personal and professional growth through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.

• Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.

" Join our team and...

be part of a collaborative Baltic team working with customer feedback, insights, and continuous improvements. You will learn from experienced Project Managers, gain hands-on experience in customer feedback and data analysis, and contribute to building structured, efficient, and collaborative ways of working." Veronika Oras, your future leader

We look forward to your application at 21.05.2026 the latest.

Please note, that this is fixed-term contract for 1 year.

We may begin the selection during the application period, so we welcome your application as soon as possible.

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 1,050–1,550 € gross i.e. before taxes. Read more here.

If you are to be employed in Estonia, please note that the salary offered for this position ranges from 1,300–2,000 € gross i.e. before taxes. Read more here!

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

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