Are you ready to drive customer feedback process development across the Baltics?

In Swedbank you have the opportunity to:

• Ensure customer feedback collection in agreed way;

• Develop new solutions to collect the feedback;

• Initiate, lead and deliver cross-border projects in agreed timeline;

• Represent Baltic Customer Feedback Area in related projects and processes across organization;

• Maintain, continuously improve and follow up of implemented processes, practices and/or tools to ensure aligned way of working across Baltic countries;

• Make qualitative analysis of customer feedback, develop insights and suggest improvements in customer service processes and employee competence development;

• Collaborate with counterparties from Baltic countries and units.

What is needed in this role:

• Higher education;

• At least 2 years project management experience, preferably in international process development projects;

• Proven experience working with analytical tools, including Microsoft Excel and Power BI;

• Project management skills with ability to lead different opinions to one aligned decision;

• High level self-leadership skills and structured way of working;

• Strategic mind-set combined with good networking and interpersonal skills;

• Analytical, problem-solving and critical thinking skills;

• Ability to maintain a successful communication and cooperation with big variety of cross-border stakeholders and counterparties;

• Ability to use M365 software;

• Ability to translate complex information into simple visual language in PowerPoint, prepare audience friendly presentations and present them effectively;

• Very good written and verbal communication skills in English (at least B2, preferably C1 level).

With us, you can experience:

• Personal and professional growth through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.

• Enjoy country-specific benefits, including banking offers, a pension plan, our share-based reward program, health insurance in the Baltics and a health allowance in Sweden.

" Join our team and...

be a part of an international team of professionals, who are open-minded, collaborative and jointly delivering challenging projects, supporting the business to achieve the results and maximize customer value." Veronika Oras, your future leader.

We look forward to your application at 11.08.2026 the latest.

We may begin the selection during the application period, so we welcome your application as soon as possible.

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 2,500–3,700 € gross i.e. before taxes. Read more here.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 3,050–4,550 € gross i.e. before taxes. Read more here.

If you are to be employed in Estonia, please note that the salary offered for this position ranges from 2,900–4,300 € gross i.e. before taxes. Read more here.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

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