How can an insurance company redesign a critical customer process using artificial intelligence, automation, and modern digital capabilities? Help us improve one of our most important processes within our business, affecting customers and beneficiaries during some of life's most sensitive moments.

In Swedbank you have the opportunity to:

• Deep dive in process simplification and redesign

• Eliminate non-value-adding activities

• Implement AI-supported decision-making

• Build AI agents performing operational tasks

• Set up intelligent automation and workflow orchestration

• Analyze organizational and role redesign

What is needed in this role:

• You have an interest in

Business process management

Organizational development

Digital transformation

AI and vibe coding

Service design and customer experience

Operations and efficiency improvement

Technology-enabled business innovation

• You are currently pursuing a Master's degree in either

Industrial Engineering and Management

Management and Engineering

Business and Technology

Information Systems

Operations Management

Digital Transformation

Computer Science with an interest in business transformation

Or a related field

"Join our team and...

Write your Master thesis with an outcome that should not only identify technological opportunities but also evaluate organizational, operational, and customer-related implications. You will be working with our claims handling process. The handling of claims spans multiple activities, stakeholders, decision points, and supporting systems. Historically, process improvements have often focused on automating existing tasks. However, recent advances in AI raise a more fundamental question: If we were designing this process from scratch today, how should it work?

The objective of the thesis is to develop a future vision and transformation roadmap for death claims management." Per Högberg, your future leader

We look forward to receiving your application by 01.10.2026. 

Location: Sundbyberg

Recruiting manager: Per Högberg

We may begin the selection during the application period, so we welcome your application as soon as possible.

We would like to let you know that a background check and a drug test may be a part of the process for this role.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

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