Project Manager

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Do you believe, that employees’ competence and service processes development has big influence to customer satisfaction?

Through analysing customer feedback, developing customer service improvement processes and supporting implementation of competence area strategies you will be contributing to excellent service and useful advice to our customer.

As Customer feedback and employee competence area Project Manager your responsibilities include:

  • Initiating, leading and delivering cross-border projects.
  • Communicating with counterparties from other countries.
  • Improving customer feedback surveys.
  • Making qualitative analysis of customer feedback, develop insights and suggest improvements in customer service processes and employee competence development.
  • Maintaining/Continuously improving and following up of implemented processes, practices and/or tools to ensure aligned way of working across Baltic countries.

What is needed in this role:

  • Bachelor's degree in a business management, human resource management or customer service management field.
  • Experience of process development projects.
  • Project management skills with ability to agree and lead different opinions to one aligned decision.
  • Analytical, problem-solving and critical thinking skills.
  • Ability to maintain a successful communication and cooperation with big variety of cross-border stakeholders and counterparties.
  • Ability to present in front of various audiences as well as prepare audience friendly and effective presentations.
  • Good written and verbal communication skills in English.


"Join our team and ...

be a part of an international team of professionals, who are jointly delivering challenging projects, maximizing customer value and increasing Swedbank’s competitive advantage." Veronika Oras, your future leader.

We look forward to receiving your application by 15.05.2021. 


If you are to be employed in Latvia, please note that the salary offered for this position ranges from 2100-3100 EUR gross i.e. before taxes. Read more here.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 2150-3250 EUR gross i.e. before taxes. Read more here.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

Or, know someone who would be a perfect fit? Let them know!

Workplace and culture

We are about 15 000 colleagues working mainly in Sweden, Estonia, Latvia and Lithuania.

Working together is important to us. We achieve the best results when we learn from each other and use our values Open, Simple, Caring to guide us every day.

We believe in diversity and inclusion and show this by treating customers and colleagues in the same respectful way.

Get to know us better


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