Driven Agile Product Owner with passion for change

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Are you continuously looking for ways to improve upon the status quo? If you smile in the face of pressure, can work independently but are also an excellent teammate, we're looking for you! Swedbank is doing a large scale transformation of the platforms supporting our Contact Centers across our home markets. Therefore we need a change driven Senior Product Owner. Do you want to be part of a team critical to the success of Swedbank’s Contact Centers? 

In Swedbank you have the opportunity to:

  • Play a key role in the service delivery towards the contact centers across the group, guaranteeing uptime 24/7, 365 days a year.
  • Drive the communication platform technology transformation across Swedbank group and build capabilities for the omni-channel  experience towards our customers.  
  • You will have work in an oversight and guidance capacity
  • Manage prioritizations for activities for the Service Delivery, based on continuous stakeholder involvement
  • You own the roadmap and back log for your team
  • Make sure that our investments opportunities are delivered
  • Navigate through our dependencies and build deep stakeholder relationships across the different markets that we operate
  • Coordinate assignments with other teams and 3rd party vendors
  • Keep track of risks and report to our CPO
  • Drive the agile process of development with a dedicated team of subject matter experts in the field of Contact Center technology.

What is needed in this role:

  • In this recruitment we put a lot of emphasis on your personal skills and it is important that you are a goal oriented person with high drive and strong communication skills.
  • You are a change maker, structured and self-driven
  • Fluent in Swedish and English, both written and spoken
  • Experience from managing and collaborating with third party service providers
  • Experienced in agile way of working
  • Having worked in Contact Centers or with it’s underlying technology stack is an advantage (Genesys, Avaya, etc.)
  • Bachelor’s or Master’s degree in a related field, or a great reason for not having one…
  • Analytical and have good problem-solving skills

"Join our team and ...

You will play a key role in both our continues service delivery and our transformation journey. With your ability to manage your surroundings, and communicate complex matters in an easy way you will help us collaborate with not only our team but also our new partner. You will be the owner of our backlog and the prioritization to make sure that we keep on contributing to our roadmap. Apart from cooperating close to our stakeholders and CPO you will also be the owner of our services and play a significant role in moving us away from legacy environments and applications. You will be collaborating in a team with deeply knowledgeable colleagues, fully motivated to find customer-oriented solutions in order to strengthen our position in our home markets"-Emil Alarik, your future manager

We look forward to receiving your application by 30.09.2021. 

Location: Sundbyberg

Contacts

Recruiting manager: Emil Alarik, +46705760381

SACO: Camilla Ivarsson, +46 8-58594437

Finansförbundet: Åke Skoglund, +46 8 58 59 02 88

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.

Or, know someone who would be a perfect fit? Let them know!

Job area

Workplace and culture

We are about 15 000 colleagues working mainly in Sweden, Estonia, Latvia and Lithuania.

Working together is important to us. We achieve the best results when we learn from each other and use our values Open, Simple, Caring to guide us every day.

We believe in diversity and inclusion and show this by treating customers and colleagues in the same respectful way.

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